Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our Kerala State Lottery services.
Information We Collect
We collect limited information to provide you with lottery results and improve your browsing experience. We do not process lottery transactions, handle payments, or permanently store personal data.
Contact Information
- Name (only if you contact us)
- Email address (only if you contact us)
- Message content (contact form submissions)
Technical Data (Not Stored)
- IP address (temporary use for rate limiting and security only)
- Browser type and version
- Device information
- Request timestamps (temporary logs)
- Error logs (not linked to individuals)
- WebSocket connection data (session-based only)
Usage Analytics
- Pages visited
- Time spent on pages
- Referring websites
- Search queries on our site
- Click patterns
- Popular lottery schemes viewed
How We Use Your Information
Service Delivery
- • Process lottery ticket purchases
- • Verify prize claims and identity
- • Send result notifications
- • Provide customer support
Legal Compliance
- • Comply with lottery regulations
- • Maintain transaction records
- • Prevent fraud and abuse
- • Report to regulatory authorities
Communication
- • Send important announcements
- • Notify about new schemes
- • Share promotional offers
- • Respond to inquiries
Improvement
- • Analyze website usage patterns
- • Improve user experience
- • Enhance security measures
- • Develop new features
How We Protect Your Data
We implement industry-standard security measures to protect your personal information:
Encryption
All data is encrypted in transit and at rest
Secure Servers
Government-grade server infrastructure
Access Control
Restricted access to authorized personnel only
Your Privacy Rights
You have several rights regarding your personal data under applicable privacy laws:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Request correction of inaccurate personal data
Right to Erasure
Request deletion of your personal data under certain conditions
Right to Restrict Processing
Request limitation of processing of your personal data
To exercise any of these rights, please contact us at our contact page or email us directly at privacy@keralalotteries.com
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality, such as maintaining your session and remembering your preferences.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience. These are anonymous and do not identify individual users.
Functional Cookies
Remember your choices and preferences to provide a more personalized experience.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Transaction Records
Lottery purchase and prize claim records are kept for 7 years as required by government regulations.
Account Information
Account details are retained while your account is active and for 3 years after closure for legal compliance.
Website Analytics
Anonymous usage data is typically retained for 24 months for analytical purposes.
Communication Records
Customer support communications are kept for 2 years to maintain service quality and resolve disputes.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Government Authorities: When required by law or regulation
- Service Providers: With trusted partners who help us operate our services
- Legal Requirements: To comply with court orders or legal processes
- Security Purposes: To prevent fraud, abuse, or unauthorized access
Questions About This Policy?
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.